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Frequently Asked Questions

Registration

About the Merchandise

Bidding

Buy It Now

Glossary

Checking Out

Terms & Conditions

How do I register?

Registration is free. By Registering, you agree to the terms and conditions of our auctions as well as provide U. S. Auction Brokers with valid contact information, including name, address, email address and telephone number. After registering, you will receive a confirmation email from U. S. Auction Brokers and then have access to bid and view current bids on our items.

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How do I update my contact information?

As part of the terms and conditions of sale, users are required to maintain contact information (e-mail address, mailing address, and phone number) up-to-date. Updates can be performed by the user by clicking on the 'My Account' tab on the menu bar, logging on, then clicking 'View/Edit Your Personal Information'.

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Where do all the items comes from?

Our merchandise comes from many different avenues. U.S. Auction Brokers is where various agencies and businesses liquidate their inventory due to a surplus, bankruptcies, personal estates, close-outs and more.

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What kind of guarantee do you offer?

For the most part, all items are sold as is.  Please read the Terms and Conditions of the auctions for more details if you haven't done so already.  We have a limited guarantee for the artist hand signatures, watch make, and gem description.  We do guarantee that all property is free and clear of any liens.

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How do I find an item that I am looking for?

We have organized our online auction to make it easy to search a particular item.  The list of categories are on the left.  There may also be sub-categories. For example, if you are looking for a diamond ring, click on Jewelry and the sub-categories will show and you then can click on "Diamond Rings". 

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What is a Buyer's Premium?

Many companies like auctions, add a percentage to the final bid to offset costs which helps bring in high quality merchandise with no or little reserves. U.S. Auction Brokers has a 20% Buyer's Premium.

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How do I change or cancel a bid?

Once a bid is placed, it cannot be removed or canceled, unless there is a gross change in the description of the lot.  Buyers are required and recommended to research an item before placing a bid.

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What is the difference between Auto Bid and Regular Bid?

 

A "Regular Bid" is a one time bid by the bidder in the exact amount. For example, if the increment is $25, and the next bid would be $75, you could bid the exact amount or anything higher; $76, $100, etc. By using the "regular bid" you are letting everyone know that this is what you are willing to pay for the item.

An "Auto Bid", which is more convenient, is when the bidder puts the maximum amount he or she is willing to pay. This does not mean that the computer will keep placing a bid for you beyond the maximum amount you are willing to pay. The bidder's amount will only be increased if another user bids against that item. If the increment is $25, and the next bid is $75, you have an auto bid of $100, it will only show $75 is the next bid. No one knows what your maximum amount is. When another user comes to bid, they will get a notice that he or she has been "outbidded" due to the autobid. The user's amount with the autobid will have increased.

At any time, if by chance you do get outbid using a regular bid or an autobid, you will receive an email if you checked the box to be notified in your registration page, and will have the option to place another bid on the item.

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Who can bid?

Only registered users can bid at U.S. Auction Brokers. To do this, first logon with your unique user name and password.

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How do I bid?

To bid in our auction you must first register.  Until the auction is opened, you can only view the items.  When the auction is opened, there will be a button for you to click on and bid.

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How long is the auction open for bidding?

The auctions generally are open for 2-4 days but there are 1 day auctions and week long auctions. Every item detail page displays the start and end date.

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What is Buy It Now?

Buy It Now is the opportunity where a user can immediately purchase the item when Buy it Now is offered. There are no additional fees. When you click on the Buy it Now button, you will be directed to the checkout page to immediately pay for your item. If you change your mind before payment, after 10 minutes, the item will be back up for auction. Buy it Now will be offered for various times during an auction.

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Can I return my Buy It Now item?

Once a Buy It Now item has been purchased, it cannot be canceled or returned unless there is a gross misrepresentation of the item. If the description was incorrect, a 100% credit will be given. If an item is returned for any other reasons, a restocking fee of 10% of the total amount will be charged.

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Can I use Buy It Now when there is a current bidder on the item?

Yes! At any time when the Buy It Now option is available, you can choose to purchase that item. Please be aware that the Buy It Now option is not active for the entire auction.

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Definitions and Glossary

PLEASE CLICK ON: Glossary

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Descriptions for Gemstone Cuts

PLEASE CLICK ON: Gemstone Cuts

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Art Glossary

PLEASE CLICK ON: Art Glossary

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Rug Glossary

PLEASE CLICK ON: Rug Glossary

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What do I do after I win my bid?

About 30 minutes after the auction closes, winning bidders can login to their account and click the "My Account" tab to view open invoices. U. S. Auction Brokers will also send you a confirmation email stating that you have won. Payments are made securely from our site and are required to be received within 2 days of the close of the auction. We accept, Visa, MasterCard, Discover, and American Express. You may also pay by Paypal or call us directly. Paying by checks may delay shipping due to the invoice(s) will be not be cleared until the check has cleared. Winning Bidders with invoices totaling over $10,000 must call customer support to process the payment. Once we have received your payment in full, most items will be shipped within 10 business days. Larger items may take longer. The shipping costs described in the item page includes, shipping and handling for each item. U. S. Auction Brokers insures up to the total amount paid for an item.

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